If your Bank or payment window is not opening, it might be a browser issue.
We recommend the following troubleshooting steps:
- try using Incognito mode or private browsing;
- try using another browser (recommended: Google Chrome and Mozilla Firefox);
- check to ensure you have pop-up windows enabled in your browser.
If you've tried all the troubleshooting steps described above and the issue still persists, please contact our support team. In the form, please select "Bank window isn't opening" and provide us with all the necessary details relating to your issue. Please note that we may request additional information from you to better understand the problem.