This game is meant to be highly competitive. One result of this is that users often become highly emotionally invested in the gameplay. We ask that all users treat each other in a manner that keeps the game fun and safe, and hope that you will treat each other with a sense of sportsmanship and respect.
That being said, as a real-time massive strategy war-game, conflict is part of the experience. We'd like to take a moment to clarify where we define the line between gameplay and harassment.
What constitutes Harassment?
Any gameplay interactions that fall within the permitted game dynamics, rules, policies, and content guidelines are considered "fair game". Even multiple successive attacks by other players do not by themselves, constitute harassment. Some players are predatory - and this is simply a game-play decision. We recommend using our Community Pages for reference to official policies as well as communicating with senior members of our game community for defensive tips and strategies. You may also wish to focus on forming alliances or joining a larger Clan to defend yourself.
When attacks are accompanied by verbal abuse, threats of physical harm, profanity, racism or any other language or behaviour that violates our policies, then this becomes a different matter. If you feel that you are under an immediate credible physical threat, do NOT contact Plarium first. Forward the threat directly to Facebook Support and/or to local law enforcement.
In non-critical situations we ask that you report these situations to the offender’s Clan Leader, designated game community administrator, or to Plarium Staff directly via our Help Desk ticketing system. These cases will be investigated on a case-by-case basis and dealt with accordingly. We ask that you take steps not to engage in baiting behaviour, avoid escalating the situation, and keep detailed records of suspected harassment.
How do I avoid player harassment?
There is a game feature that can be utilized to help avoid emerging player harassment situations. Use the “Block User” command while reading your Mail messages. The simple use of this command will effectively eliminate the messages of the specified player on your blacklist and in most cases end a potentially unsettling incident.
You may also contact the player’s Clan leader to report the issue.
How to report harassment?
If you have taken all precautions as described above, and still feel you are being victimized, you can report this to our Support Staff with supporting information and screenshots. We will then review the incident to the extent of our available resources, and may request further evidence or contact the other party. If a player is found to be violating the harassment policy:
- First a warning will be issued against continuing the offending behavior
- Continued behavior will result in the offending party being banned from using in-game messages for 3 days
- Continued behavior will result in the offending party being banned from using in-game messages for 3 weeks
- Further violations will result in the offending party being permanently banned from using in-game messages
Furthermore, we reserve the right to terminate or suspend the offending party’s ability to send messages or to access any or all of the Games at any time.