I made an accidental purchase on Facebook
If you've accidentally made a payment in-game, you should contact Facebook directly. Unfortunately, due to the fact that all purchases go through the Facebook payment system, there is no way for Plarium to issue refunds.
If Facebook believes that you are eligible for a refund, any in-game currency previously credited to your balance for the payment in question will be deducted. We advise strongly against using in-game currency that has been purchased accidentally, as this may affect your claim to a refund.
I made an accidental purchase on Plarium.com
We may be able to issue refunds for accidental purchases. To apply for a refund, submit a support request and select "I have another payment question", followed by "Accidental Purchase".
Please note: if you have already used the in-game currency credited to your balance for the payment in question, we will be unable to issue a refund. Refunds for packs and special offers are examined on a case by case basis
I made an accidental purchase using Crystals
If you need a refund for something you've accidentally purchased in the game using in-game currency, submit a support request and select "I have another payment question", followed by "Accidental Purchase".
We will consider your request and, if possible, reverse your purchase by removing the item you purchased from your game account and adding the amount you spent back to your balance.
Please note: some purchases cannot be cancelled due to technical reasons.