First of all, check your "Spam" folder. If you use Gmail, please check "Promotions" folder too. The most common reason of the situation you face is that a confirmation letter is located in these folders.
We would like to highlight that there is a list of email domains which we recommend using: Gmail, Hotmail, Outlook. If you use a different email, you might not receive letters from us due to specific settings and domain delegation. Thus, we strongly recommend that you use one of the aforementioned domains.
If you use Hotmail or Outlook and the issue still persists, please create a Gmail account using this link.
If the aforementioned recommendations did not help, contact our support team via this form. Please click here, then select "I cannot confirm my email", and add the following details to your request:
- the email you use;
- a screenshot of the error you receive.
This information is nessesary for the investigation.