This message means that the email or the password you entered does not match the information in our database. There could be a slight misspelling in the credentials. Please make sure that Caps Lock and NUM Lock are off.
If you don't remember your password, see Resetting your password.
If you do not remember your email, we can specify it for you. Contact our Help Desk and specify the following information in order to prove the account ownership:
- coordinates of the account in question;
- your current Sapphire balance;
- the date and the amount of the last payment or the screenshot illustrating your purchase confirmation.
If the provided data matches the information in the database, the support team will let you know the email for sign in.