First of all, we would like to emphasize that your efforts to help your friend(s) are highly appreciated. The thing is that each case is investigated individually because only the player who faces the issue has access to all the information which might be required during the investigation. Therefore, the player encounters the login issue has to contact our support team directly.
It will not take much time to submit a new request. There are only a few simple steps:
- open this Contact Form on our website;
- in the form, select an issue which applies to the situation the best;
- provide our support team with all the details related to the issue.
Please note that it is very important to add a screenshot illustrating the issue to the request. The screenshot may contain useful data for investigation.
If your friend follows all the aforementioned instructions, the support team will gladly help him/her.